Shipping

Shipping

We are permitted to sell cannabis in Manitoba only; therefore, we will only ship orders using Canada Post within Manitoba.  Our shipping fee for Canada Post is $10.00.

Our same day delivery service is for Winnipeg only and the fee is also $10.00.

We do not ship anything outside of Manitoba.

Even if you are an existing customer and resident of Manitoba, we cannot ship cannabis to you unless the destination address is within Manitoba.

All shipping is done from our age-restricted cannabis retail location (Unit C, 580 Academy Road, Winnipeg, Manitoba, R3N 0E3).

*Please be advised that we reserve the right to not ship heavy liquid items such as 355ml or 591ml bottled drinks. We will refund your credit card for those items.*

Delivery Times

Jupiter Cannabis strives to ship all Canada Post orders within 1 business day.  We will reach out via email if there are any unforeseen challenges with your order.

Occasionally, we may have to order some items that were not in stock, but we will reach out via email to advise. Our online inventory is synced with our in-store point of sale, but once in a while there is a hiccup or two.

We are unable to guarantee delivery times by Canada Post.

Below are average delivery times that are to serve as a guideline only.

On average, Canada Post Expedited Parcels arrive in 1 day locally (Manitoba) and 1-3 days in within the rest of Manitoba.

Email is preferred for inquiries about orders; please use the email address associated with your order. We do not accept order inquiries via social media or our contact us form as there is no way to verify your identity. 

Same Day Delivery Tracking

We offer same day delivery using Pineapple Express (which is a secure courier service).  Their platform sends out updates throughout the process, so you always know the status of your order. There are two time slots available for delivery and rush orders may be placed.  The normal same day delivery service fee is $10.00 and the rush order is $15.00.  Please note the delivery cut off times listed in your cart before you check out for same day orders.

Canada Post Tracking

Our e-commerce platform (Shopify) emails tracking numbers to you as soon as we purchase the shipping label for your order. You may track your shipment on the Canada Post website but tracking numbers will not provide relevant information until the shipment has been picked up by the carrier; the tracking number will typically work within 3-6 business day hours after you receive it.  We may pack your order at 11am, but it is not picked up until 3 pm; the tracking will work after the order is picked up and then scanned by Canada Post.

Click & Collect Notifications

When you place an order for in-store pickup, our platform will email and/or text you a notification when your order is ready for pickup. We strive to have all orders ready within one hour or less. We are only able to offer in-store pickup during the normal business hours listed in our schedule.

Please be patient and reach out to us if you do not receive a notification within 60 minutes.

How does my package look?

Jupiter uses normal brown shipping boxes that we purchase from Uline for Canada Post orders.  We print out white 4x6 Canada Post shipping labels.  No one will know what type of product is in your shipment as they blend right in. There are no references to cannabis or smoking accessories on your package.

A combination of envelopes and boxes are both used for Pineapple Express same day delivery orders. They are sealed and discrete and the delivery drivers are friendly and professional.

How is my order packed?

We have over 16 years of experience shipping fragile items (such as glass) all around the world. In order to ensure that your order arrives safely, our shipping team follows strict standard operating procedures that involve the strategic use of bubble wrap, shipping peanuts, tissue, and tape.

What if there is an item missing or damaged in my order?

If there is an item missing or damaged in your Canada Post order, please email us from the address you used to place your online order within one business day. There is a protocol listed further down that we will ask you to follow.  We are unable to acknowledge missing or damaged item reports submitted via social media or our contact us form as we are unable to verify your identity.

If there are issues with a same day delivery, please reach out to us using the email address that was used to place your order. If you do not receive a response within 60 minutes, please call the store. There is a protocol below for damaged smoking accessories.

Below is a protocol we follow for damaged smoking accessories from your order:

*Please do not throw away the box, bubble wrap, or any of the packaging inside the box as we recall the order by emailing you a Canada Post Label to have the order shipped back to us. This applies to smoking accessories only.*

-take 2 photos of the shipping box from different angles so we can see any damage.

-take 3 photos of each damaged item from different angles so we can clearly see the damage and ensure that you include your order's packing slip in all photos.

-send one email from the address used to place the order that has all of the pictures attached, your order number, and all of the relevant information. 

-in order for us to generate a damaged item report, you must submit your order’s packing slip along with the required photos.

Once we have received your packing slip and required photos, we will evaluate the damaged item report. 

We will reach out to you during the evaluation process which is 1-2 business days.

We are able to mail out a replacement order within 3-5 business days after your damaged item report is approved.

We will issue a refund if we do not have an exact replacement on hand. 

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